Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all tours, activities, cruises, private services, charters, and transfers booked through our website.
By confirming a reservation, you agree to the terms outlined below.

1. Payment Terms

  • Early Reservations (more than 30 days before tour date):
    A 30% deposit is required at the time of booking.
    The remaining balance is paid in cash on the tour day, unless otherwise stated.
  • Short-Term Reservations (within 30 days of tour date):
    Full payment is required at the time of booking.

2. Standard City Tours (No Flights Included)

  • Guests may cancel free of charge up to 24 hours before departure.
  • Cancellations made within this period receive a full refund.
  • Cancellations made less than 24 hours before departure are non-refundable.
  • Failure to attend the tour is considered a No-Show and is non-refundable.

3. Flight-Included Tours

Due to non-refundable airline tickets:

  • In case of cancellation at any time, 30% of the total tour price is non-refundable.
  • The remaining amount (if applicable) may be refunded according to the booking conditions.
  • No-shows are fully non-refundable.

4. Boat Tours & Sea Activities

  • Free cancellation is available up to 7 days before departure.
  • Cancellations made within 7 days are non-refundable.
  • No-shows are non-refundable.
  • These conditions apply to daily boat tours, private boats, and sea-based activities.

5. No-Show Policy

Guests who fail to appear at the meeting point, pick-up location, hotel, or departure dock at the scheduled time will be considered a No-Show.

  • No-shows are non-refundable
  • No rescheduling is possible

6. Rescheduling

  • Reschedule requests are accepted up to 24 hours before departure, subject to availability.
  • Requests made within 24 hours may be declined.
  • Flight-included tours and boat tours may have stricter rescheduling rules.

7. Weather & Sea Conditions

For tours affected by weather or sea conditions, the operator may:

✔ Offer an alternative date
✔ Offer an alternative tour or route
✔ Offer a full refund if the customer declines the alternatives

Final operational decisions are made by the captain, port authority, or local authorities.

8. Operator Cancellations

If a tour is cancelled by the operator due to:

  • Technical issues
  • Safety concerns
  • Force majeure
  • Minimum participation not met

Customers are entitled to a full refund or free rescheduling, with no deductions.

9. Third-Party Booking Channels

Bookings made through third-party platforms (TripAdvisor, Viator, GetYourGuide, agencies, hotel desks, etc.) are subject to the cancellation policies of those platforms.
All refund requests must be handled directly through the original booking channel.

10. Health, Medical & Personal Reasons

Cancellations due to illness, missed flights, visa issues, or personal reasons are treated as standard cancellations, unless additional booking protection has been purchased.

11. Force Majeure

No refund is guaranteed in cases of force majeure beyond the operator’s control, including but not limited to:

  • Natural disasters
  • War or conflict
  • Government restrictions
  • Port authority closures
  • Epidemics or public health emergencies

Alternative solutions may be offered when possible.